You can buy safely and securely online by just adding the item of your choice to the shopping cart and proceed through the checkout. Please follow the simple on screen instructions You place the order for your products by pressing ‘confirm’, in doing so you offer to buy the Goods at the prices indicated All orders placed on the Elegance website will be subject to acceptance in accordance with these terms and conditions The following is required to create a contract between you and us Once we have accepted your order it becomes binding, subject to your rights of cancellation. Non-acceptance of an order by us will occur if the ordered product is unavailable or discontinued we identify a pricing or product description error or we are unable to obtain authorisation for your payment
An order acknowledgement email will be sent to you detailing the products you have ordered. Please note this email is merely an acknowledgement of your order and not an acceptance or confirmation of your order with Elegance We welcome most major credit cards
The majority of our dresses are dispatched within 48 hours, but for gowns out of stock, or items that have to be ordered please allow more time for delivery. We will confirm orders with you either by E-mail or telephone To avoid dissapointment please order your gown well before your special event, to allow time for delivery and alterations
Please note we dont refund on multiple purchase, so we suggust to order one dress at a time
Occasionally some items may take longer than others but we will always keep you informed on the progress of your order By making a request/order you are offering to purchase a product which we will accept to sell to you on the following terms and conditions All requests are subject to availability and confirmation of the order price by us Dispatch times may vary according to availability and any guarantees warranties or representations made as to delivery times are limited to mainland UK We are not responsible for any delay in delivery occurring due to postal delays
We do ship all over the world, if your country is not listed please contact us for the delivery charge
IMPORTANT FOR INTERNATIONAL BUYERS=Any customs or import duties are levied one the package reaches the destination country. The charges are the buyers responsibilty to pay this. You may want to contact your local customs office for more information
We want you to be delighted with your Elegance Designer Wear products
If you are not happy with your goods, we offer a returns policy providing the items are returned to us within 7 days including Saturdays -14 days for international buyers This means from the day you received for the item. Any items received to us after the 7 days will be returned to you Special Orders like made to measure items that are placed on the Elegance website cannot be cancalled
Please note Jewellery items are non-returnable Returns are not accepted on items purchased in person from Elegance as you will have been given the opportunity to try on and inspect the garment before purchase .
We strongly recommend that you measure your bust, waist and hips before purchasing a dress
It is very important not to guess your size measurements!!
Please note that some Evening Wear designers cut slightly different than conventional High Street sizing Every designer has there own size chart
If you have any doubts about sizing please contact us on 07745396201 to discuss the options before purchasing.
It is common for evening wear to require some adjustments in order to get the right fit.
Please note we do not hold every dress in every colour and size in our stock(even though we would love to) however they can be ordered to suit your requirments.
Standard Items
Before returning an item, we must be notified of your intention to return or exchange an item within 48 hours of you receiving it, either by Letter or E-mail,text messages are unexceptable
You will be then issued a returns number, this needs to be written on the front of the package.
Any goods that are not accompanied by an official returns number will not be accepted and sent back to you
If you the Buyer fails to inform us the intention to return items so you the Buyer shall be deemed to have accepted the Goods.
Postage & Packing costs are not refundable unless the item is faulty.
All items are checked for faults before leaving Elegance and suppliers
Items will be refunded or exchanged providing that the items are returned in a new unused condition
This means that the garment has not been worn, except to try on for fit and appearance Items returned in an un-saleable condition - eg with tags missing,make up stains,alterations,signs of wear, damage, smelling of smoke, perfume, body odour or any other odour not associated with a new garment
Please remove all jewellery before trying on items from Elegance so it does not catch the item in anyway. When returning items please ensure the item is packed properly We will be unable to accept the return of any item where there is evidence that these instructions have not been followed The item is your responsibility until we receive it back
They should be in the same condition as when they arrived with the original packaging intact and tags attached
Please do not attempt to wear the item- We are not a hire service!! Any goods subject to this evidence will be sent back to you
If an item is returned the delivery charge will be deducted from the total
Once the garment has been received and inspected, a refund or exchange will be issued, subject to all conditions being satisfied.
Please note when purchasing mail order goods,some items that are sent may be creased. Occasionally beads come off dresses We are sorry but we have no control over this
UK Scottish highlands (postcodes IV, HS, KA27-28, KW, PA, PH, ZE), Northern Ireland, IOW, IOM. The shipping method used will depend on the weight of the gown. If the weight is over 2kg then shipping becomes more expensive We may need to contact you to discuss shipping Eire, Channel Isles & Rest of Europe. Rates applied at checkout based on weight of parcel
NEW USA FLAT RATE - We now ship any gown from here in the UK to the USA for £25 If the item is returned the correct delivery charge will be deducted
There are no refunds for shipping and handling charges, unless it is a shipping error on our part.
It is the buyers responsibility to pay for postage costs for any returned items to us.
We are not responsible for returned items that do not reach us and would advise that all returned items are sent by Royal Mail Special/Recorded Delivery or similar
We are not responsible for in-correct delivery information provided by you the buyer This includes goods that have been sent to a different location Example wrong postcode or in-correct delivery address provided by you the buyer and have been signed for at the wrong address
Please make sure before you purchase items on the Elegance website you provide the correct delivery information Please note we only post to the cardholders address and cannot accept oders to PO Box numbers,Temporary accommodation, work premises or hotels. We are not responsible for items that are not sent to the buyers billing address and want them sent to work places
Refunds will be made within 2 working days of the receiving the item back excluding the post & packing charge Please allow another 5-10 working days for the refund to be credited to your account The amount of time this takes will depend on which bank or card issuer you are with and we have no control over it
We reserve the right not to accept returns or exchanges that do not meet these conditions.
We do not accept refunds on multiple orders; we suggest that you order one dress at a time.
Special Order Products
Our delivery times for some special orders/made to measure are around 10-12 weeks.
Delivery times are not guaranteed, but we do our best.
Special Orders/made to measure items can not be returned, after you have received them unless they have been inspected and confirmed as defective or not as ordered by a representative of Elegance Designer Wear.
It is your responsibility to check details and aspects of your order are correct and suitable for your requirements including size measurements, style and colour.
We do accept responsibly of incorrect size measurements with are provided by you.
