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Frequently Asked Questions

I have seen the exact same dress on a American website, so much cheaper. Why is it your price is so much more expensive ?

All items that are shipped from American websites to the United Kingdom will attract an additional 20% VAT and 18% Customs Duty. This adds up to a hefty additional 38 % to the dollar price of the dress or item and makes the cost the same, by the time it gets in to the UK. Buyers are then contacted by the shipping company to pay this duty before the dress will be released by customs in the UK. If you read the terms and conditions on all American websites you will see that it says that the buyer is responsible for all local taxes and duties and not the company. Please be aware that that American websites, do not accept any returns from UK customers for any reason. A lot of customers do not read the terms and conditions of the overseas websites and usually turns out you have a dress you dont like or it dont fit. Shop with Elegance and be stress free, all items in stock offer a returns policy of 7 days. Please contact us for further information.

We also offer a payment plan for your dream dress over 4 months or more, Please contact us for further details on 07745396201


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